Tough Nut To Cr ack
Neera was surprised by her reaction.
She reasoned, “I’d already asked for your consent. The journalist came in just now, and he filmed
everything openly. I thought you would notice!”
Her response rendered Tilda speechless.
She had a guilty conscience. She was extremely nervous when she got here. How would she pay
attention to her surroundings?
Neera slightly narrowed her eyes.
She said calmly, “Ms. Wilcher, relax. I invite the media to document the process to protect your rights.
My company will certainly take full responsibility if it verifies that our product causes the allergic
reaction.”
Tilda was at a loss for words, yet she still disagreed with the arrangement.
She argued, “I don’t want to make another trip to the hospital. I’ve already brought the medical report
with me. Why should we waste more time? Isn’t this unnecessary?”
It was unclear when Adriana arrived, but when she heard this excuse, she retorted sharply.
“This is essential! The report you’ve shown is something that was examined by your doctor. The
medical report you provided was from your own doctor. If you’re asking for a million, it’s only fair we
confirm if our product was the cause.
“Ms. Wilcher, to put it plainly, we’re running a business, not a charity. If anyone could walk in, point
fingers at our products, and demand a payout, wouldn’t we become easy targets?
“This medical examination is for the assurance of our entire customer base. If there’s a genuine fault
with our product, we’d need to issue a recall. Wouldn’t it harm more people if that were the case?
Taking a moment before lashing out harsher, she said, “I’m curious, Ms. Wilcher, why do you strongly
object to this suggestion? Are you trying to hide something?”
Tilda felt a tightness in her chest. She quickly denied, “Of course not! Why would I have anything to
hide?”
Neera, with a gentle smile, interjected, “Since you have a clear conscience, you don’t have to be
nervous. Let’s head to the hospital for a second opinion. Our intention is pure. We just want to settle
this matter, which is precisely why we brought you in.”
Seeing their firm stance, Tilda’s anxiety escalated, causing her to act more irrationally.
“I won’t go! How do I know you haven’t bribed the hospital or the doctors to fake the assessment? What
if they claim the allergic reaction wasn’t due to your product? I won’t fall for your trap!”
Neera, noticing Tilda’s flushed face, responded with a raised eyebrow.
“Ms. Wilcher, I understand your concerns. If you’re skeptical about the hospital we suggest, feel free to
choose any other institution and even nominate a specific doctor for the examination. What do you
think?”
Considering Startales attitude, any further resistance from Tilda would clearly indicate she was
concealing something.
Tilda recognized this and felt trapped. She hadn’t anticipated Startales to be such a tough nut to cr ack.
Tilda recognized this and felt trapped. She hadn’t anticipated Startales to be such a tough nut to cr ack.
Gritting her teeth, she feigned confidence and agreed, “Alright, I’ll play along! But it’s on my terms. I’ll
select both the hospital and the attending physician.”
Neera nodded. “Alright. Which facility do you have in mind?”
Tilda appeared to contemplate for a moment before she coldly snorted, “Summerhill Hospital.”
Neera’s eyes briefly flickered, but she didn’t protest and accompanied her to the hospital.
On their way, she casually tried to gather more information about Tilda’s experience with the product.
“Can you recall how long it took for the reaction to appear after applying our product? And did you mix
it with other skincare products? Some products might not be compatible, and the properties could
clash.”
She posed these questions methodically.
Yet, Tilda remained defensive and uninterested in answering.
She snapped after a few questions.
“Why do you have so many questions? Obviously, it was the very next day! I’ve never experienced
allergies before. I applied your product one evening, and by the following morning, my face was a
mess. I wouldn’t have taken all these steps if it weren’t for that!”
Neera, unfazed by Tilda’s demeanor, maintained her composure.
Her phone rang. It was Jean.
Neera hesitated a little before she picked up the call.
“Are you busy?” Jean asked.
Neera answered truthfully, “I’m taking that customer with an allergic reaction to the hospital for another
examination.”
Jean inquired, “Which hospital?”
“The one she personally selected is Summerhill Hospital,” said Neera.
Jean sneered coldly and continued, “lan uncovered something interesting. The doctor who issued her
medical report is a relative of hers. He’s employed at Summerhill Hospital.”
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